Terms and Conditions

Greengold Nursery Terms and Conditions and Policies

  • Website Terms of Use
  • General Product Information
  • Returns and Refunds Policy
  • Cancellation Policy
  • Privacy Policy
  • Security Policy

 

Website Terms of Use

Acceptance of Terms
By accessing and using this website, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree, please do not use the site.

Website Access and Use
This website is provided for informational and shopping purposes only. You may browse, view, and interact with the content, but you must not use it in any way that violates Australian law or infringes the rights of others.

General Product Information

Gift Vouchers

  • Form: A gift voucher to Greengold Nursery is a physical card which is filled out in writing at our store. This is then posted to the intended recipient. Gift vouchers can also be collected in-store.
  • Postage: We utilise Australia Post to carry out the postage of interstate gift voucher deliveries, and our own service for local deliveries. There is no charge for postage of gift vouchers. Estimated time of delivery for posted gift vouchers is typically 3-5 business days within the same state and 4-7 business days for interstate, Australia wide. Gift vouchers purchased before 3pm AEST will be posted on the same day.
  • Redemption: Gift vouchers are redeemable for products available at Greengold Nursery, in-store only.
  • Validity: Gift vouchers to Greengold Nursery do not have an expiry date.
  • Non-Transferable: Gift vouchers are non-transferable, non-refundable, and cannot be exchanged for cash, either in full or in part.
  • Partial Use: If the total purchase exceeds the value of the gift voucher, the balance must be paid using another accepted payment method. If the total is less, the remaining balance will remain on the voucher until used.
  • Lost or Stolen Vouchers: Lost, stolen, or damaged vouchers will not be replaced or refunded. Treat your gift voucher as you would cash.
  • Cancellation: Please make your decision carefully as gift vouchers are unable to be cancelled or refunded.
  • Alterations: Greengold Nursery reserves the right to update or change these terms and conditions at any time without prior notice.

 

Deliveries

  • Other than the postage and delivery of gift vouchers, Greengold Nursery operates a delivery service for all products available on its online store.
  • Delivery typically takes between 3 to 10 business days. If an item you ordered is unavailable or we are unable to fulfill your order for any reason, we will contact you within 2 business days to offer an alternative item, place the item on backorder, or provide a full refund.
  • Delivery fees are calculated at the checkout based on the post code of the stipulated address.
  • We service the entire Canberra region, as well as the following NSW locations; Yass, Murrumbateman, Gundaroo, Sutton, Bungendore, Queanbeyan, and Googong.
  • For delivery pricing outside of the ACT, please contact the store on 02 6230 2000.
  • Greengold Nursery is not responsible for the correct input of customer contact information.

Garden club members will not receive 'Plant Money' for online orders. 'Plant Money' can only be officially issued and redeemed in-store.

Returns and Refunds Policy

  • Change of Mind – Greengold Nursery will offer a refund for change of mind within 7 days of delivery of goods, provided the products are returned in their original condition and free from defect and fault. The customer shall be responsible for returning the goods to the store within the stipulated time frame.
  • Faulty or Defective Goods – If a product is faulty or has a major issue, we will repair, replace, or refund the item in accordance with Australian Consumer Law.
  • Policy Updates – Greengold Nursery reserves the right to amend these policies at any time, ensuring changes are made in the best interest of customers and in full compliance with current Australian consumer legislation.

Cancellation Policy

Cancelling Before Dispatch

  • If you wish to cancel your order, please contact us as soon as possible on 02 6230 2000.
  • Orders can only be cancelled prior to dispatch.
  • If the order has not yet been shipped, we will cancel and refund your payment in full.

After Dispatch  

  • Once an order has been dispatched, we are unable to cancel it.
  • You may return the item under our returns policy (e.g. for change of mind), provided it meets our return conditions.

 

 

Change of Mind

  • We accept change-of-mind returns within 7 days of delivery.
  • Items must be unused, in original packaging, and accompanied by proof of purchase.
  • A refund or store credit may be issued once the product is returned and inspected.

Privacy Policy

Greengold Nursery ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (the “Site”).

1. Collection of Personal Information

We may collect personal information from you when you use our Site, including but not limited to:

  • Name
  • Email address
  • Phone number
  • IP address
  • Any other information you provide via contact forms or registrations

We collect this information to provide and improve our services, communicate with you, and comply with legal obligations.

2. Use of Personal Information

We use your personal information for purposes including:

  • Responding to your inquiries
  • Sending updates, newsletters, or promotional materials (only if you opt-in)
  • Improving our website and services
  • Complying with legal requirements

3. Disclosure of Personal Information

We may disclose your personal information to:

  • Service providers and contractors who help us operate our business
  • Regulatory authorities if required by law
  • Other third parties with your consent

We do not sell your personal information to third parties.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. However, no internet transmission is completely secure.

5. Access and Correction

You have the right to request access to your personal information we hold and request corrections if necessary. To make a request, please contact us on 02 6230 2000.

6. Cookies and Tracking

Our Site uses cookies to enhance your experience. You can manage your cookie preferences through your browser settings.

7. International Disclosure

Your information may be stored and processed in Australia or overseas where we or our service providers operate. We ensure your information is protected to the same standard as in Australia.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact:

Greengold Nursery
Shop 12 O’Hanlon Pl
Nicholls ACT 2913
02 6230 2000

Security Policy:

When you make an online purchase from Greengold Nursery, your payment details are transmitted securely via a server that uses the latest industry-standard SSL (Secure Sockets Layer) encryption technology.

 

These terms and conditions represent the complete agreement and mutual understanding between the parties, replacing any prior agreements made between them.
They shall be governed by the laws of Australia, and both parties agree to submit to the exclusive jurisdiction of the Australian courts.